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Welcome to O GUARDIAO!
The purpose of this term is to define the general conditions of sale established between Nobre & Queiroz Lda. owner of O Guardiao brand NIF 514798874 and costumer, from the order to the various services provided, such as the modes of payment and the conditions of delivery of the goods.
These conditions regulate all the steps necessary to carry out the order and guarantee the follow-up of this transaction between the contracting parties.
Data and personal information
The user of the site is responsible for the veracity of your personal data, the elements of access to your account (email and password), the elements with which your carries out the payment of orders and, to guarantee their confidentiality. The user undertakes to immediately insert into their registration account on the site any changes to them.
In situations of misuse on the site and regardless of the applicable legal procedure, we reserve the right to in particular, cancel the registration of the user, removal of orders, as well as any other type of user content. Under Portuguese law, the user has the right to access and rectify or modify all or part of their personal data. To do this, it has an appropriate field for proper effect. Nobre & Queiroz Lda, undertakes to respect the legislation in force on the protection of personal data, and not to transfer this information to third parties.
In the maximum terms allowed by law, Nobre & Queiroz Lda. Excludes any liability, direct or indirect, for the use of the site.
General conditions
All content on this site is the property of Nobre & Queiroz Lda, the images and logos.
Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation, for commercial or non-commercial purposes, is prohibited.
Nobre & Queiroz Lda. Grants you only a limited, non-exclusive and non-transferable license to view or print the content of the site for personal, non-commercial use only. You agree not to use this site for illegal or prohibited purposes.
Access to and use of the site may be interrupted and site information may contain bugs, errors, technical failures, problems and / or other limitations that access may be impossible at certain times. We are not liable for damages or losses that may arise from the use of any information contained in this site.
Product Catalog (On-line Shop)
Nobre & Queiroz Lda. Makes every effort to ensure that the photographs of the products presented on the site are the closest to the real color. However, color is a factor that depends on each monitor and its settings. In this regard, we can not guarantee that your monitor will reflect the real color of the product.
All measurements are approximate, however we try to ensure that they are accurate as possible.
We take the necessary precautions to ensure that all details, descriptions and prices of products displayed on the site are correct. However, we reserve the right to refuse orders in which the product information has been incorrectly published, including prices and promotions.
We reserve to change, delete or move any information on the Site at any time without notice.
Ordering process
To place an order, the customer must be over 18 years old and undertakes to provide true data to allow the order to be processed.
When you order, it is mandatory to provide valid contact information (e-mail / telephone). Failure to provide these data makes the order impossible and its immediate cancellation without notice.
All products, campaigns, promotions and offers are limited to the physical stock available and / or units stipulated for the campaign.
Orders will be shipped no later than 4 days after order confirmation and stock availability. In the event of a stock break we will contact the customer immediately.
Once the order has been shipped, the estimated delivery time is a maximum of 7 working days.
The denial of orders may have the following reasons:
- Product out of stock;
- Stock break;
- Inability to obtain payment authorization;
- Order considered fraudulent.
If there is a problem with your order, we will contact you immediately.
After completing your order online, an email will be sent to the address provided by the customer, with confirmation of receipt of your order.
It is possible to cancel orders that have not yet been sent.
If you wish to cancel your order, please contact us at: geral@oguardiao.pt
Prices
Prices are shown in Euros, including tax. All prices can be changed without prior notice.
Total price
The total price specified in the final menu of the order includes taxes and shipping costs.
Price Changes
The prices of products presented are subject to change. The prices displayed at the time of purchase are the prices applied to that purchase.
Price Errors
Our website is updated periodically, however it is possible that the price information contains errors. Nobre & Queiroz Lda.
If have any mistakes in any prices, we can cancel your order.
Please note that the change of country of delivery may have influence on prices due to transportation costs.
Payment methods
- Paypal;
- Bank transfer;
- ATM reference.
Shipping costs
The delivery costs are automatically calculated by the system and depend on the weight of the order, the value of the order and the tariffs of the carriers (subject to periodic updates).
Shipping charges are automatically updated as the customer adds items to the shopping cart.
Offer of shipping for orders over 50.00 € for Continental Portugal only.
Returns
Returns have a term of 14 days from the reception of the order, as provided in article 6 of Decree-Law of Portugal no. 82/2008 of May 20
Items must be returned in their original packaging, intact, clean, with no indication that they have been used. If these conditions are not met, the return will not be accepted and the customer will not be reimbursed.
If the product you wish to return has been purchased as part of a promotional campaign and has benefited from offer products, you must return not only the product in question, but also the offer that you have been awarded with your purchase.
It is only possible to return a promotion in its entirety. If the customer wishes to return only a product of promotion, must return all the products that constitute the same pack.
The shipping costs for returns are of the customer, if you wish to return the product (s) simply indicate the order number and the reason for the return to the address geral@oguardiao.pt and then you will receive a response with all necessary information for the return.
Orders not delivered
If a pre-paid order is not delivered for reasons not attributable to Nobre & Queiroz Lda. or to the shipping company, we will refund the amount paid, deducting shipping and return costs. Pre-paid orders are those paid by PayPal, Bank Transfer or Multibanco Reference. The customer will be required to provide bank details for reimbursement.
If the reason for the delivery is not achieved and the return of the order is the responsibility of the shipping company, regardless of the payment method chosen, the customer will have to send us a written complaint that will be analyzed by the shipping company If it is found that the problem is the incorrect or incomplete address, we ask that the customer attach proof of address to the complaint.
The solution presented to the customer will depend on the answer given by the shipping company. Thus, in cases of complaints originated by the shipping company, we can only present a solution to the customer after we have received a response from the shipping company.
If the shipping company accepts full responsibility for the return of the order and if all the items originally ordered are available, we will suggest to the customer the return without additional costs. If the original order was prepaid, instead of a replacement order, the customer may opt for the refund. If the freight forwarder does not accept responsibility, we can not accept the claim, which means that the refund or replacement order will be subject to the above mentioned terms of orders returned for reasons not attributable to Nobre & Queiroz Lda. Or to the shipping company.
Claims
If the customer has received a defective or damaged product or if the product received is different from the one that the customer actually ordered, you will need to attach some photographs that are clearly visible both the problem detected and the condition of the packaging where the order was delivered.
If at the moment of delivery of the order the condition of the packaging is not in perfect condition, the customer must reject the delivery with the risk that the complaint is not accepted.
Cookies Policy
We use cookies on our website to improve performance and your experience as a user.
“Cookies” are small text files that are stored on your computer or on your mobile device through the browser, retaining only information related to your preferences, not including your personal data. Placing cookies will help the site recognize your device the next time the user visits it.
The cookies used do not collect information that identifies the user. Cookies store generic information, such as how users arrive at the site or login, etc.
At any time, the user may, through your internet browser, decide to be notified of the receipt of cookies, as well as to block their entry into their system. You can limit or restrict the admission of cookies through your browser options.
The refusal to use cookies on the site may result in the inability to access some of your areas or to receive personalized information.
Cookies help determine the usefulness, interest and number of uses of your sites, enabling faster and more efficient browsing, eliminating the need to repeatedly enter the same information.
NOTE: Remember that by disabling cookies, parts of our site may not function properly.
By continuing to use this site, you are expressly accepting the terms and conditions described above.
Dispute Resolution
We stand and always work in the sense that all disputes must be resolved without the intervention of third parties. When this is not possible, the Lisbon Court shall be the entity designated and accepted by both parties for the resolution of any dispute at issue.